Have a question or running into an issue? We’re here to help.
Open Claruss, go to Settings, and tap “Delete Account” at the bottom. This permanently removes all your data from our servers, including rules, lock history, and partnerships.
If using email delivery, check your spam or junk folder. If using SMS, make sure your phone number is correct in Settings > Notification Preferences. OTP codes expire after 10 minutes — request a new one if yours has expired.
No. The OTP requirement is the core of how Claruss works — it adds real friction to impulsive unlocks. If you have an accountability partner, they must also verify the request before the app unlocks.
Go to the Partner tab and tap “Remove Partner.” Either person in the partnership can remove it at any time. No approval from the other party is needed.
Open Claruss and it will sync your session state. If the issue persists, check that your rule’s schedule times and timezone are correct in the Rules tab. You can also force-refresh by pulling down on the Focus tab.
Reply STOP to any Claruss text message, or switch your delivery preference to “Email” in Settings > Notification Preferences.
No. Claruss never accesses your screen time data, app usage statistics, or browsing history. Blocked app selections use opaque device-specific tokens that cannot be read by our servers. See our Privacy Policy for details.